User Data Deletion

How to Delete Your Data

ERPnBox allows you to delete data associated with your Facebook connection at any time. When you disconnect your Facebook Page from ERPnBox, we remove all associated connection data, access tokens, and sync configurations.

Option 1: Disconnect from ERPnBox

1. Log in to your ERPnBox account
2. Navigate to Settings > SocialSync
3. Click "Disconnect" next to the Facebook Page you want to remove
4. This will immediately delete:
   • Your Facebook Page connection and access tokens
   • All field mapping configurations for that Page
   • Webhook subscriptions for that Page

Option 2: Remove from Facebook

1. Go to your Facebook Settings > Business Integrations
2. Find "ERPnBox" in the list of apps
3. Click "Remove" to revoke all permissions

Option 3: Request Full Deletion

To request complete deletion of all your data from ERPnBox, including your account, CRM records, and all associated data, please contact us:

• Email: support@erpnbox.com

We will process your deletion request within 30 days and send a confirmation email upon completion.

What Data Do We Store?

When you connect a Facebook Page through SocialSync, we store:

• Facebook Page ID and name
• Page access token (encrypted)
• Lead form field mappings you configure
• Lead data synced from Facebook Lead Ads (names, emails, phone numbers, etc.)
• Sync logs (timestamps, status, error messages)

All data is stored in your isolated tenant environment and is not shared with other users or third parties.