EMAILnBox

An inbox that already knows who you are talking to

Connect your existing mailbox: Gmail, Outlook, Microsoft 365, or any standard IMAP/SMTP provider. Every email sends and syncs straight against the right CRM record.

Works with Gmail, Outlook, Microsoft 365, any IMAP/SMTP
Reusable templates with merge variables
Full activity history against every record

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EMAILnBox — compose from the record you are on, with AI email parsing

Compose from the record you are already on

Send an email straight from a lead or deal and it is automatically threaded and logged as an activity — no switching tabs, no manual BCC-to-CRM tricks.

AI email parsing

Turn inbound emails into records automatically with AI — for example, parsing insurance-offer replies straight into a quotes module without anyone re-typing them.

Full feature list

Every feature in EMAILnBox

Accounts & connection

Any IMAP/SMTP mailbox	Connect Gmail, Outlook, or any standard IMAP/SMTP provider, with the connection verified before saving and separate send-test support.
Microsoft 365 sign-in	Connect Microsoft 365 with OAuth — no app passwords — with your address and display name detected automatically.
Multiple accounts	Each user connects as many mailboxes as they need, each scoped to its owner.

Inbox

Folder & message sync	Folders discovered and classified automatically with unread counts, and messages pulled incrementally in batches.
Three-column reading view	Accounts, message list, and reading pane side by side, with filters, pagination, and safely sanitized HTML rendering.
Message actions	Mark read or unread, star, move between folders, and delete.

Compose & templates

Compose, reply, forward	Full compose with attachments and drafts — including composing straight from the CRM record you are on.
Templates with merge fields	Reusable templates per module with merge tokens that resolve from the record — including fields on linked parent records.

CRM & AI

Automatic record linking	Emails link themselves to leads and contacts by matching addresses during sync and send — plus manual link and unlink, and a per-record email view.
Inbound parse rules	Turn matching inbound emails into CRM records automatically with an extraction spec and field map — no re-typing.
AI attachment analysis	AI reads a record’s attached PDFs, Word, Excel, and images, produces a summary card, opens a follow-up chat, and suggests field values it found.
Email-to-ticket	Any mailbox can turn inbound customer emails into support tickets — see the Support application.

Try EMAILnBox in ERPnBox

Start your free trial today, or talk to our team about a tailored plan.

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